The National Consumer Helpline (NCH) received 10,521 calls during April 2012. In addition to these telephonic calls/complaints, 884 complaints were also received through online complaint system on NCH website.
The maximum calls were received from Delhi followed by Uttar Pradesh, Maharashtra, Haryana, Rajasthan, Gujarat, Bihar, West Bengal, Punjab and Madhya Pradesh.
Break-up of calls in respect of top 10 States during April 2012 is as under:
S. No. | State | Complaints | % age of total calls |
1 | Delhi | 2649 | 25.18 |
2 | Uttar Pradesh | 1630 | 15.49 |
3 | Maharashtra | 1243 | 11.81 |
4. | Haryana | 892 | 8.48 |
5. | Rajasthan | 790 | 7.51 |
6. | Gujarat | 603 | 5.73 |
7. | Bihar | 497 | 4.72 |
8. | West Bengal | 433 | 4.12 |
9. | Punjab | 289 | 2.75 |
10. | Madhya Pradesh | 288 | 2.74 |
The ‘Telecom’ sector recorded maximum complaints i.e. 17.15 percent. It was followed by ‘Products’ ‘Banking’ ‘LPG’ ‘Education’ and ‘Legal’. As per feedback received from 1264 callers, 1153 complaints were resolved under convergence with various companies.
Consumers from across the country can access the toll free National Consumer Help Line No. 1800-11-400 and seek telephonic counseling for consumer related problems faced by them. The Consumer Helpline also provides information, advice and guidance related to consumer issues. Complaints can be registered also on the website: www.nationalconsumerhelpline.in.